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Vacancies

Relationship Executive – Distribution and Logistics

The Role:

You will be responsible for assisting Account Managers with the day to day duties of account
management within the distribution and logistics sectors, building relationships with clients
and agencies.
Our offices are close to Manchester Airport and we have adopted a hybrid working model
which enables you to work from both home and the office. Client visits may also be required
from time to time.

About You:

  • Will be a real “go getter” with commercial awareness and ideally recruitment industry
    experience
  • Possess excellent relationship management skills with the ability to identify business
    opportunities
  • Have strong analytical skills to review client expenditure, address any anomalies and
    instigate action plans in consultation with the Account Director and client
  • Demonstrate a high level of attention to detail and organisation, being proactive and
    able to multitask within a busy environment
  • Will be IT proficient, with a good working knowledge of Microsoft Office
  • Have a full driving licence and be willing to travel nationwide as required for client visits
  • Thrive in a dynamic values driven culture

What we offer:

We offer a competitive package which includes career development
pathways, excellent employee benefits – including a healthcash plan, health screening,
a portal which gives access to many discounts, training courses and a wellbeing
centre. All of this and more within an inspiring, professional and fun environment –
underpinned by our uncompromising Neuven values.

Interested? Click here to apply with your career details and current remuneration package, along with your salary expectations.

 

2nd Line Support Analyst

The Role:

As the second line escalation point for all IT support queries you will work with the first line support
team to maintain and monitor IT platforms and understand and resolve technical issues in a prompt
and professional manner. Responsibilities include:

  • Responding to either first line support or internal software queries via email, phone or face to
    face.
  • After identifying the issue, you will talk the first line support staff or end user through the
    required steps to resolution or escalate to third line support as and when necessary.
  • Key person for internal platform knowledge (training provided)
  • Work with the IT Manager and wider support team to ensure any recurring technical issues are
    addressed and any training or documentation requirements are identified and implemented.
  • Update the ticketing system (Zendesk), ensuring the call has been logged and all notes, progress
    and required actions have been input promptly and accurately.
  • Continuously improve knowledge and understanding across the various software platforms
    supported by the team.
  • Work with external development company to provide knowledge to identified issues
  • Maintain a strong customer focus at all times.

Our offices are close to Manchester Airport and we have adopted a hybrid working model which offers you a mix of both home and the office working.

About You:

  • Will have a passion for IT that keeps you up to date with technical advances
  • Ability to troubleshoot, diagnose and resolve IT support queries
  • Have at least 2 years’ experience working in a busy service desk environment, within a first or
    second-line technical product or service focused support role.
  • Demonstrate excellent communication skills with the ability to build rapport with clients and
    colleagues, responding in a timely manner and keeping them informed of progress
  • Thrive in a dynamic, values driven culture

What we offer:

We offer a competitive package which includes career development, excellent employee
benefits – including a healthcash plan, health screening, a portal which gives access to many
discounts, training courses and a wellbeing centre. All of this and more within an inspiring,
professional and fun environment – underpinned by our uncompromising Neuven values.

Interested? Click here to apply with your career details and current remuneration package, along with your salary expectations.

 

Customer Experience Advisor

The Role:

The role provides an excellent learning platform for all areas of the business to support future career aspirations. As front line client call handling you will provide outstanding customer service via telephone and email enquiries from clients.  Responsibilities include:

  • Dealing with queries and logging calls on an internal system
  • Liaising with the other teams regarding any queries or problems
  • Escalating any queries to the 2nd line support as and when needed
  • General Administration – filing, faxing
  • Compiling of reports
  • General housekeeping within the office
  • Database maintenance

The role is based at our offices close to Manchester Airport which have excellent facilities.

About You:

  • Will be solutions focused with a talent for solving our clients’ queries by taking end-to-end ownership of issues to resolve them quickly and effectively
  • Be hungry to learn, develop and progress – bring plenty of initiative; we want to hear your ideas about how we can do things even better
  • Demonstrate excellent communication skills with the ability to build rapport with clients, responding in a timely manor and keeping them informed of progress
  • Demonstrate a high level of attention to detail and organisation, being proactive and able to multitask within a busy environment
  • Will be IT proficient, with a good working knowledge of MS Office
  • Thrive in a dynamic values driven culture

What we offer:

We offer a competitive package which includes career development pathways, excellent employee benefits including a health cash plan, health screening, a portal which gives access to many discounts, training courses and a wellbeing centre.  All of this and more within an inspiring, professional and fun environment – underpinned by our uncompromising Neuven values.

Interested? Follow this link to apply: Click Here To Apply

 

Fulfilment Executive – Healthcare

The Role:

You will be responsible for providing care homes with agency staff, aiming towards 100% fulfilment for all shifts received whilst providing cost savings to clients whilst delivering the highest standard of customer service.  Key activities will include:

  • Log all incoming vacancies in a timely manner
  • Distribute vacancies using internal documentation
  • Check all compliance matters to ensure candidates are suitable for the roles they are offered
  • Liaise with care homes and agencies for various requests/confirmations/information
  • Ensure internal system is kept up to date to the standard required
  • Report to Account Managers on a regular basis regarding feedback
  • Attend internet-based meetings with team and company on a daily basis
  • Build and maintain relationships with colleagues, homes and agencies
  • Ensure all parties are kept up to date re bookings/vacancies
  • Ensure documentation received meets the requirement of the clients
  • Keep on top of all inbound emails and action in accordance with client priority

Our offices are close to Manchester Airport and we have adopted a hybrid working model which enables you to work from both home and the office.

About You:

  • Ideally have a proven track record in recruitment
  • Will possess excellent communication and relationship management skills
  • Demonstrate a high level of attention to detail and organisation, being proactive and able to multitask within a busy environment
  • Be IT proficient
  • Thrive in a dynamic values driven culture

What we offer:

  • We offer a competitive package which includes career development pathways,  excellent employee benefits – including a healthcash plan, health screening, a portal which gives access to many discounts, training courses and a wellbeing centre.  All of this and more within an inspiring, professional and fun environment – underpinned by our uncompromising Neuven values.

Interested? Apply via the link below with your career details and current remuneration package, along with your salary expectations: Click Here To Apply