Case Studies

The Challenge

When the Care Dorset team first connected with Neuven, they were managing a significant number of weekly shifts through recruitment agencies.

As a result, their charge rates were far higher than Neuven’s standardised rate card, with no central visibility of agency usage. Service managers were booking independently.. As is common in the care industry, last-minute cancellations were a regular occurrence, and agencies faced no repercussions – causing disruption to care services and unnecessary costs.

The Solution

Pairing Neuven’s technology with its neutral vendor services, Care Dorset gained a reliable partner to manage agency accountability, including addressing cancellations and performance concerns.

In addition to accessing Neuven’s neutral vendor managed services, the introduction of Venneu (Neuven’s workforce management and compliance platform) provided an easy, centralised way to place bookings, instantly opening access to a diverse pool of approved agencies – many of which they had never used before.

“The integration of Venneu into Care Dorset has been a game changer for us. From implementation through to activation, the process was seamless and really well supported. We now have significantly improved visibility into the use of agency workers, which has enabled us to deploy them far more efficiently. This enhanced oversight has not only streamlined our operations but also led to a substantial reduction in overall agency costs. Neuven has truly helped us elevate the way we manage our workforce that impacts positively on quality and overall compliance as well.”
Allyson Prince,
Chief Operating Officer, Care Dorset

The implementation process was smooth, structured, and highly collaborative. Weekly meetings between Neuven’s implementation team and Care Dorset ensured that progress was transparent and aligned. From gathering user lists to conducting detailed savings analysis, every stage was handled with precision and support.

The Results

The results of Neuven’s partnership with Care Dorset were immediate and measurable:

• 10% savings achieved within the first three months
• Expansion from 3 to 14 agencies on panel, providing far greater choice and flexibility
• Complete removal of expensive incumbent agencies, with no impact on service quality
• Improved satisfaction across services due to the consistent quality of workers supplied

Once Venneu had been implemented, Care Dorset’s Senior Leadership Team had access to detailed dashboards, giving them complete oversight of spend per service and per agency. This data-driven transparency empowered them to identify areas of excessive usage, leading to constructive, cost-focused conversations and swift corrective actions.

Beyond the numbers, the relationship has continued to thrive. Regular weekly calls between Care Dorset and Neuven’s Account Manager ensure continued focus on performance and upcoming priorities, and Neuven’s Bookings Team remains on call to provide daily operational support.

Neuven’s partnership with Care Dorset has grown into a truly collaborative relationship, further reinforced by Neuven’s sponsorship of a Care Dorset Awards – a testament to the mutual respect and shared commitment to excellence.